Shipping policy

Shipping & Delivery Policy

1. General Information

All orders are subject to product availability. If an item is out of stock after your order is placed, our team will notify you promptly and issue a full refund to your original payment method.

2. Delivery Locations

We ship Australia-wide and to select international destinations.

  • PO Boxes & Parcel Lockers: Fully supported via Australia Post.

  • Regional & Remote Deliveries: Deliveries outside capital cities and metropolitan hubs may require additional transit time depending on carrier route schedules.

3. Processing Times & Daily Order Cut-off

  • Order Processing: All orders are picked, packed, and dispatched within 1 to 2 business days (Monday through Friday, excluding Western Australian and national public holidays).

  • Same-Day Dispatch Cut-off: Orders placed before 12:00 PM AWST (Perth Time) on business days are processed the same day. Orders placed after 12:00 PM AWST, on weekends, or during public holidays will be dispatched on the following business day.

  • Peak Volume Periods: During promotional launches or peak holiday seasons, processing may extend slightly. If an unexpected delay impacts your dispatch, we will contact you via email with an update.

4. Shipping Rates, Free Shipping & Delivery Estimates

Shipping charges are calculated at checkout based on weight, dimensions, and delivery postcode. Domestic orders are fulfilled primarily via Australia Post.

  • Free Standard Shipping: We offer Free Standard Domestic Shipping on all Australian orders over $100 AUD (applied automatically at checkout; excludes oversized freight).

  • Standard Shipping ($100 & Under): 2–7 business days for major metro areas; up to 10–14 business days for regional and remote areas.

  • Express Shipping: 1–3 business days (Next business day delivery applies within the Australia Post Express Post network).

Note: Actual transit times can occasionally fluctuate due to extreme weather, postal network disruptions, or peak carrier load.

5. Click & Collect (Free Local Pickup - Perth)

Skip carrier shipping fees entirely with local collection from our Perth venue.

  • Collection Address:

    Compound Tech Pty Ltd / Pixel Gaming

    Unit 6, 393 Albany Highway, Victoria Park, WA 6100

  • Fulfillment Window: Orders are typically prepared and ready for collection within 24 hours.

  • Pickup Availability: Once you receive your "Ready for Pickup" email notification, you may collect your items during standard venue opening hours (11:00 AM – 10:00 PM AWST, 7 days a week).

  • What to Bring: Please present your order confirmation email (digital or printed) and a valid photo ID matching the billing or order name.

6. Authority to Leave (ATL) & Signature on Delivery

High-value parcels or fragile hardware shipments may require a signature upon delivery.

  • If you are unavailable at delivery and no safe drop location exists, the courier will leave a card directing collection from your local Post Office or designated collection depot.

  • If you opt for Authority to Leave (ATL) at checkout, delivery responsibility transfers to the recipient once the carrier marks the parcel as delivered. Compound Tech Pty Ltd is not liable for loss, theft, or weather damage occurring after an ATL drop.

7. Damaged, Lost, or Missing Consignments

  • Damaged Shipments: If your parcel arrives damaged, retain all outer boxes, inserts, and packaging materials. Take clear photos immediately and contact support@voxely.com.au within 48 hours of receipt.

  • Transit Investigations: For missing parcels where tracking has stalled beyond estimated delivery windows, notify our support team so we can initiate a formal trace and investigation with Australia Post on your behalf.

8. Contact Information

For delivery inquiries, tracking escalations, or pickup questions, contact our operations desk:

  • Company: Compound Tech Pty Ltd

  • Email: support@voxely.com.au

  • Address: 6/393 Albany Highway, Victoria Park, WA 6100